Privacy Policy

At Brothers-Home Appliances, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, submit inquiries, request quotations, purchase products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

About Brothers-Home Appliances

Founded in 2012, Brothers-Home Appliances is a leading manufacturer of dough kneading machines, electric Madhanis, milk skimming equipment, spare parts, and food-processing machinery serving customers across Pakistan and international markets.

We are committed to maintaining the privacy, security, and confidentiality of all customer and business information.

Information We Collect

We may collect the following information when you interact with our website:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Billing Address
  • Company Name (where applicable)

Order & Inquiry Information

  • Product inquiries
  • Quote requests
  • Purchase details
  • Order history
  • Customer support communications

Technical Information

  • IP Address
  • Browser Type
  • Device Information
  • Pages Visited
  • Website Usage Data

This information helps us improve website performance, customer service, and user experience.

How We Use Your Information

We use collected information to:

  • Process orders and payments
  • Deliver products and services
  • Respond to inquiries and quotation requests
  • Provide customer support
  • Improve website functionality and performance
  • Communicate order updates and important service information
  • Maintain business records and legal compliance
  • Prevent fraud and unauthorized activities

We only use personal information for legitimate business purposes.

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve user experience and understand website performance.

Cookies may help us:

  • Remember visitor preferences
  • Analyze website traffic
  • Improve navigation and usability
  • Enhance website security

Users can disable cookies through their browser settings; however, some website features may not function properly.

Information Sharing

Brothers-Home Appliances does not sell, rent, or trade personal information to third parties.

Information may be shared only when necessary with:

  • Shipping and logistics providers
  • Payment service providers
  • Technical service providers
  • Government authorities when required by law

All third-party partners are expected to handle customer information responsibly and securely.

Data Security

We implement appropriate technical and organizational measures to protect personal information against:

  • Unauthorized access
  • Data loss
  • Misuse
  • Alteration
  • Disclosure

While we take reasonable precautions to safeguard data, no internet transmission or storage system can be guaranteed to be 100% secure.

International Business & Export Inquiries

For customers and business partners outside Pakistan, information submitted through export inquiries, sourcing requests, quotations, and partnership discussions may be used solely for business communication and transaction purposes.

We take reasonable measures to ensure such information remains confidential.

Third-Party Websites

Our website may contain links to external websites.

Brothers-Home Appliances is not responsible for the privacy practices, content, or security of third-party websites. Visitors should review the privacy policies of any external websites they visit.

Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your contact details
  • Request deletion of information where legally permitted

To make such requests, please contact us using the details provided below.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill business purposes
  • Process transactions
  • Provide customer support
  • Meet legal, accounting, and regulatory requirements

When information is no longer required, reasonable measures will be taken to securely remove or anonymize it.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be published on this page, and continued use of our website following such updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your information, please contact us:

Brothers-Home Appliances
Gujranwala, Punjab, Pakistan
Email: info@brothers-home.com

At Brothers-Home Appliances, protecting customer privacy is an important part of delivering reliable products, professional service, and long-term business relationships built on trust.