Shipping Policy

Thank you for shopping with Brothers Home. We are committed to delivering your orders efficiently and securely across Pakistan. This Shipping Policy outlines our order processing procedures, delivery timelines, and related shipping information.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.

During peak shopping seasons, promotional campaigns, or periods of high order volume, processing times may be slightly extended. In such cases, customers will be notified accordingly.

Shipping & Delivery

We currently ship throughout Pakistan.

Estimated Delivery Times:

Major Cities: 2–5 business days
Other Cities & Remote Areas: 3–7 business days

Delivery timelines begin once your order has been dispatched and are provided as estimates only. Actual delivery times may vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.

We may offer free shipping promotions on selected products or order values from time to time.

Order Tracking

Once your order has been shipped, you may receive a confirmation message containing tracking details, where available.

If you have not received shipping information within 5 business days of placing your order, please contact our customer support team for assistance.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

Brothers Home is not responsible for delivery issues resulting from incorrect, incomplete, or inaccurate addresses provided by the customer. Any additional shipping costs incurred due to address errors may be charged to the customer.

Delayed, Lost, or Damaged Shipments

If your order is significantly delayed, lost during transit, or arrives damaged, please contact us within 7 days of the expected delivery date.

To help us resolve the issue quickly, please provide:

Your order number
Photos of damaged items (if applicable)
Any relevant delivery information

We will work closely with our courier partners to investigate and provide an appropriate solution.

Multiple Shipments

In some cases, orders containing multiple products may be shipped separately. If this occurs, you will not be charged any additional shipping fees for split shipments.